DATA & PRIVACY POLICY


At Quinta Amala, we are committed to protecting your privacy and ensuring the security of any personal information you provide us. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable privacy laws, such as the General Data Protection Regulation (GDPR).

1. Information We Collect

At various times, we may collect information about you and/or the persons accompanying you, including the following:

  • Contact details (for example, last name, first name, telephone number, email)
  • Personal information (for example, date of birth, nationality)
  • Your credit card number (for transaction and reservation purposes)
  • Information contained on a form of identification (such as ID card, passport or driver licence)
  • Your arrival and departure dates
  • Your preferences and interests (for exampleb , preferred type of room, type of bedding,  sports, cultural interests, food and beverages preferences, etc.)
  • Your questions/comments, during or following your stay 
  • Technical and location data you generate as a result of using our websites and applications

We may also collect non-personal information automatically, including your browser type, IP address, the pages you visit on our website, and other browsing statistics.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide and improve our services
  • To respond to inquiries, requests, or feedback
  • To deliver requested services
  • To send promotional emails, newsletters, and updates (with your consent)
  • To comply with legal obligations


We will not use your personal information for purposes other than those specified in this policy without your explicit consent.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your data with trusted third-party service providers who help us operate the website and deliver our services. These providers are contractually bound to handle your data securely and only for the specified purposes.
  • Legal Requirements: We may disclose your information if required to comply with applicable laws, regulations, or legal processes.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the new owner.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it.

5. Security of Your Data

Your data are entered through our Processor: We engage our partner Guestcentric Group (www.guestcentric.com ) for carrying out the reservations engine of our business. Guestcentric acts under our authority and we have signed a contract with Guestcentric Group for the provision of their services. 

From Guest centric, your data are then transferred to our PMS  Mews to help us delivering our services during your stay. Mews acts under our authority and we have signed a contract with Mews  for the provision of their services. 

Our employees have access to the data that you have provided with secured access. They sign with us a confidentiality contract whereby they have no right to share any of the personal data they will have access to with anyone besides the other employees of Quinta Amala for the necessity of providing our guest the right service.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict the processing of your data
  • Withdraw consent at any time (for processing based on consent)
  • Request the transfer of your data to another organization (data portability)

To exercise any of these rights,  please send an email to info@quintaamala.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect information about how visitors use our website. You can control the use of cookies through your browser settings.

  • Essential Cookies: Required for the operation of the website.
  • Analytics Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
  • Advertising Cookies: Used to deliver relevant ads to users.

For more information on how we use cookies, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these websites before sharing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.